General conditions for organizing training

Visionest Institute (formerly known as Marketing Institute) accepts all those who have expressed their desire to do so, have paid for the training and are proficient in the language in which the training is conducted at least at the B2 level. Depending on the training or the client, a training contract may also be required.
Registration for the training is made after receiving a written application from the Visionest Institute website, by e-mail or from the Unemployment Insurance Fund. Participation in the training will be confirmed no later than three working days after receiving the application.

The training group will be formed according to the order of applications received. The deadline for registering for the training is no later than 1 working day before the start of the training.
Those registered for the training will receive more detailed information by e-mail no later than 1 week before the training, which will include the exact time and place of the training and information about accessing the training environment. The student has the right to receive additional information about the training from the customer relations manager.
Students are registered for the training based on a list, and the student signs each training day to confirm their participation.

If the training group is not filled, Visionest Institute has the right to cancel the training or postpone the training until the training group is filled. Those who have registered will be notified by phone or e-mail with at least two days' notice. If the training is canceled for reasons attributable to the organizers, the training fee will be refunded.

Visionest Institute has the right to exclude from the list of students students who have unpaid tuition fees, who have not come to the training for the purpose of studying, who record training without permission, or who use Visionest Institute training materials in providing training services without obtaining written permission.
The training is paid for according to the invoice submitted by e-mail by the deadline specified on the invoice. It is possible to pay for the training in installments, for which a separate agreement will be concluded with the payer.
100% of the amount paid for the training will be refunded only if the cancellation of participation in the training is notified at least five working days before the training takes place. Visionest Institute will do everything possible to ensure that the student has the opportunity to register for a subsequent training course on the same topic in this case.
If the student reports withdrawal from the training less than 5 working days before the start of the training or during the training, the money for the training will not be refunded.

A certificate or diploma will be issued to the person who has completed the training. A certificate of participation in or completion of the training course is issued if the achievement of the learning outcomes was not assessed during the training or the student did not achieve them. A certificate will be issued if the achievement of the learning outcomes was assessed during the training and the participant achieved them.

At least the following information will be indicated on the certificate and/or diploma: 1) the student's name and personal identification code; 2) the name and registration number of Visionest Institute; 3) the registration number of the corresponding curriculum group in the Estonian Education Information System; 4) the name of the curriculum; 5) the time and volume of the training; 6) the place and date of issue of the certificate or diploma; 7) certificate or certificate number; 8) names of trainers.

The certificate or its appendix also states the acquired learning outcomes, the methods of assessing the achievement of the learning outcomes (for example, an exam, test, practical work or other similar), and the results of the assessment.